Partner Privacy Policy
Effective Date: June 24, 2025
This Privacy Policy explains how the SourcesIn Partner App ("the App," "we," "us," or "our") collects, uses, protects, and shares information from individuals and businesses ("Partner App," "you," or "your") who offer their products or services through our platform. By accessing or using the SourcesIn Partner App, you acknowledge and agree to the practices described in this policy.
1. Information We Collect from Vendors
To enable your business operations and facilitate seamless customer interactions on SourcesIn Partner App, we collect essential information. This data helps us empower your service delivery and manage our platform effectively.
- Vendor Identification & Contact Details:
- Personal Information: Your full name, phone number, email address, and physical address.
- Business Registration: Your registered business name, legal entity type, commercial registration number, and tax identification number (if applicable).
- Verification Documents: Copies of your national ID, driver's license, or passport for identity verification and legal compliance.
- Vendor Profile: Your business logo, profile picture, a brief description of your offerings, and other public details you add.
- Financial & Payment Information:
- Bank Account Details: Your bank name, account number, and IBAN for processing your earnings and payouts.
- Transaction Data: Records of payments processed through our platform, including amounts, dates, and statuses for accounting and dispute resolution.
- Product & Service Listings:
- Listing Details: Comprehensive information about your products/services: descriptions, categories, pricing, availability, and images.
- Inventory & Availability: Data on your current stock levels or service availability schedule, ensuring customers see up-to-date offerings.
- Location Data:
- We collect your device's precise or approximate location when the App is in use. This is crucial for connecting you with nearby customers, managing service areas, and optimizing delivery/service logistics. Disabling location permissions may limit your ability to receive orders effectively.
- Transaction & Performance Metrics:
- Order History: Detailed records of all orders received, including customer info, items, timestamps, and fulfillment status.
- Sales & Earnings: Data on your sales volume, total revenue, and payout history.
- Performance Analytics: Information on your response times, cancellation rates, customer ratings, and reviews, vital for service improvement.
- App Usage & Device Information:
- Usage Data: How you interact with the App (features used, pages viewed, session duration, search queries).
- Device Data: Your IP address, device type, operating system, unique device identifiers, network info, and crash reports.
- Communications: Records of conversations with customers or our support team via the App (monitored for quality assurance and dispute resolution where legally permissible).
2. How We Utilize Your Information
Your collected information serves multiple critical purposes, ensuring the smooth operation of the SourcesIn Partner App platform and supporting your business growth.
- Account Management & Service Delivery:
- Registering and verifying your vendor account.
- Enabling you to create your business profile and list products/services.
- Facilitating inventory and service availability management.
- Customer Connection & Order Fulfillment:
- Displaying your offerings to potential customers based on their location and preferences.
- Processing and managing customer orders and service requests.
- Facilitating effective communication between you and customers.
- Financial Operations & Payouts:
- Accurately processing and disbursing your earnings.
- Generating comprehensive financial reports and transaction statements.
- Managing and resolving payment-related disputes or refunds.
- Platform Enhancement & Personalization:
- Analyzing your performance data to provide insights and improvement suggestions.
- Personalizing your App experience with tailored features and tools.
- Conducting research and development to enhance App functionality and user interface.
- Communication & Support:
- Sending essential notifications: new orders, payout confirmations, App updates, and security alerts.
- Promptly responding to your support inquiries.
- Delivering targeted marketing and promotional materials about new features or opportunities (you can always opt out).
- Security, Legal Compliance & Dispute Resolution:
- Detecting and preventing fraud, abuse, and illegal activities.
- Ensuring strict compliance with our Terms of Service and all applicable laws in Saudi Arabia.
- Resolving disputes and enforcing contractual agreements.
- Responding to legitimate requests from law enforcement or government authorities.
3. How We Share Your Information
We may share your information with third parties under specific, necessary circumstances to operate our services.
- With Customers:When an order is placed, essential details about your business (name, product/service details, estimated delivery/service time, and possibly your contact number) are shared to facilitate the transaction.
- With Our Service Providers:We engage trusted third-party service providers for functions like payment processing, cloud hosting, data analytics, and customer support. These providers are contractually obligated to protect your information and use it solely for the purposes provided.
- For Legal Reasons:We may disclose information if legally required (e.g., court order, subpoena, governmental request) or when necessary to protect our rights, property, or safety, or those of our users or the public.
- Business Transfers:In the event of a merger, acquisition, or sale of assets, your information may be transferred. We ensure appropriate safeguards are in place during such transfers.
- With Your Consent:We will always obtain your explicit consent before sharing your information for any purpose not covered in this policy.
4. Data Security Measures
Your information's security is paramount. We implement robust physical, technical, and administrative security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. While we strive for maximum protection, no internet transmission or electronic storage method is 100% secure. Therefore, absolute security cannot be guaranteed.
5. Your Rights & Choices
Subject to applicable laws in Saudi Arabia, you have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Request correction of any inaccurate or incomplete data.
- Erasure: Request deletion of your personal information under specific conditions.
- Object to Processing: Object to your information's processing for certain purposes (e.g., direct marketing).
- Data Portability: Receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details below. We will respond promptly and in accordance with applicable laws.
6. Data Retention
We retain your personal information as long as your SourcesIn Partner App account is active or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Once no longer required, your information will be securely deleted or anonymized.
7. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take immediate steps to delete that information from our records.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our data practices, business operations, or legal requirements. We will notify you of material changes by posting the updated policy on this page and may also provide more prominent notice via the App or email. We encourage regular review of this policy.
9. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:
Email: care@sourcesin.com
Phone: 009966559218735
Website: sourcesin.com