Delivery Privacy Policy
Introduction
Welcome to Souresin Institute for Vehicle Guidance Delivery Policy. This policy outlines the terms and conditions for delivery services provided by Sourcesin Institute for Vehicle Guidance ("we", "our", "us"). By using our delivery services through our website (www.sourcesin.com) or our application, you ("the customer", "you") agree to comply with the terms stated herein. Our main head office is Aljwaf, Sakaka, Saudi Arabia.
1. Delivery Area
We deliver to locations within the Kingdom of Saudi Arabia and a specific country. Before submitting an order, you must contact customer service. Delivery to remote or restricted areas may be subject to additional conditions or may not be available. Please check our website or application for the most up-to-date delivery information.
2. Delivery Schedule
- Order Processing:
- Orders placed before sourcsin will be processed within on the same 20 minutes or 15 days.
- Orders placed after sourcsin will be processed in the next on the same 20 minutes or 15 business days.
- Delivery Time:
- Standard delivery time is between on the same 20 minutes or 14 business days from the date of order processing, depending on the destination.
- Business Days:
- Our business days are Sunday to Thursday, excluding public holidays.
3. Delivery Charges
- Standard Delivery:
- Free for orders above SAR 1500.
- For orders below this amount, a delivery fee, not fixed, will be applied based on the order placed.
- Express Delivery:
- Available at an additional cost, not fixed, based on the order placed, within 14 business days.
4. Order Tracking
Customers can track their orders through the tracking link provided in the confirmation email or via our application under the "My Orders" section.
5. Delivery Process
- Address:
- Ensure that the delivery address provided is accurate and complete. Sourcesin Institute for Vehicle Guidance is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
- Contact:
- A valid contact number must be provided. Our delivery personnel may contact you to confirm delivery details.
- Receiving Orders:
- Customers are required to sign for the delivery. If you are unavailable, please inform us in advance to arrange for an alternative delivery time or authorize someone else to receive the order on your behalf.
6. Delivery Issues
- Delayed Delivery:
- In case of delays, our customer service team will inform you promptly. We strive to minimize any inconvenience caused.
- Failed Delivery:
- If a delivery attempt fails due to the customer's unavailability or incorrect address, a re-delivery fee may apply.
- Damaged Goods:
- Inspect the goods upon delivery. If you find any damage or missing items, report it to the delivery person and contact our customer service within on the same 20 minutes 24 hours.
7. Returns and Refunds
- Eligibility:
- Returns are accepted within 21 business days of delivery for products that are unopened, unused, and in original packaging also same products cant not be Returns and Refunds.
- Process:
- Contact our customer service to initiate a return. You will be provided with instructions and a return authorization number.
- Refunds:
- Refunds will be processed within 21 business days after we receive and inspect the returned items. Delivery fees and VAT are non-refundable unless the return is due to our error.
8. Customer Support
For any queries or assistance regarding your delivery, please contact our customer service team:
- Phone: 966559218735
- Email: care@sourcesin.com
- Working Hours: Sunday to Thursday, 8:00 AM to 10:00 PM
9. Amendments
Sourcsin Institute for Vehicle Guidance reserves the right to amend this Delivery Policy at any time. Changes will be posted on our website and application, and your continued use of our services signifies acceptance of the updated terms.
10. Governing Law
This policy is governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising from this policy shall be resolved in the courts of Saudi Arabia.
Thank you for choosing Sourcsin Institute for Vehicle Guidance. We strive to provide the best service and quality products to meet your needs. For more information, visit our website at www.sourcesin.com.