Seller Policy

Thank You for Shopping at Al Masdar Institute for Vehicle Guidance

We sincerely appreciate your purchase from Al Masdar Institute for Vehicle Guidance. If, for any reason, you are not completely satisfied with your purchase, we encourage you to review our refund and return policy. This policy has been created using a return and refund policy generator to ensure clarity and fairness.

The following terms apply to any products you have purchased from us.

Interpretation and Definitions

Verbal Translation:

Words with initial capital letters have specific meanings under the following terms. These definitions apply equally in the singular and plural forms.

Privacy - Data Collection and Storage

• Data Handling, Security, and Deletion Requests:

Seller data is collected and stored in accordance with the highest standards of security and confidentiality. Data retention is governed by legal obligations, ensuring that it is retained only for the necessary period of business activity or as required by law. If a seller requests account deletion, such requests will be processed once any pending payments, unresolved transactions, or contractual obligations are cleared. Account deletion will only be executed after thorough verification that all obligations have been fulfilled. Sellers must initiate communication with our administrative team to begin this process.

• Liability and Financial Obligations:

Sellers are held accountable for settling any dues or obligations tied to their account before termination. Failure to meet payment deadlines may result in legal action or the enforcement of debt recovery measures. We reserve the right to withhold services or suspend the seller’s account until full financial compliance is achieved. All deletions are subject to audit and review to ensure that no further claims or liabilities remain unresolved.

Definitions

For this return and refund policy:

• "Company" (referred to as "the Company", "we", "us", or "our") refers to Al Masdar Institute for Vehicle Guidance.
• "Goods" refers to items offered for sale in the service.
• "Orders" means a request from you to purchase goods from us.
• "Service" refers to the website.
• "Website" refers to almaraiksa.com Al Masdar Institute for Vehicle Guidance.
• "Apps" refers to the iOS & Android applications for Al Masdar Institute for Vehicle Guidance.
• "You" refers to the individual accessing or using the service, or the company or legal entity on behalf of which the individual accesses or uses the service, as applicable.

Your Right to Cancel Your Order

You have the right to cancel your order within 14 days without giving any reason.

The deadline for cancelling an order is 14 days from the date you received the goods, or from the date a third party appointed by you, who is not the carrier, acquired the product delivered.

To exercise your right to cancel, you must inform us of your decision using a clear statement. You can inform us of your decision by:

• Visiting this page on our website: Cancel Order
• Sending us an email: care@almaraiksa.com

We will reimburse you no later than 15 days from the day we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for this reimbursement.

Return Conditions

To be eligible for a return, please ensure that:

• The goods were purchased within the last 15 days.
• The goods are in their original packaging.

The following goods cannot be returned:

• Goods made to your specifications or personalized.
• Goods that, by their nature, are not suitable for return, deteriorate rapidly, or where the expiry date has passed.
• Goods not suitable for return due to health or hygiene reasons and were unsealed after delivery.
• Goods which, after delivery, are mixed inseparably with other items.

We reserve the right to refuse the return of any goods that do not meet the above conditions at our discretion.